How much does Malla cost, and what is included?
Malla costs $89/month after a free start, with additional practitioners at $59/month each. The published subscription includes practice-management tools, AI and business-growth features; the free period's length is not specified.
Read more: How much does Malla cost, and what is included?
Malla publishes one practice-management price: $89 per month after a free start. The homepage includes unlimited clients, sessions and messaging, integrated Zoom with AI transcription, Malla AI, reusable protocols, a branded client experience, courses, groups and a storefront.
Additional practitioners cost $59 per month each. The inspected pages do not specify the free period's duration or an annual discount. Confirm when billing starts and any optional service fees before subscribing.
Can I use Labs by Malla without paying for the Malla EHR?
Yes. Labs by Malla works standalone without an EHR subscription, but a platform fee applies when a lab sells.
Read more: Can I use Labs by Malla without paying for the Malla EHR?
Labs by Malla has its own signup and can operate independently of the practice-management subscription. This makes it an option for practitioners who want a branded lab storefront while keeping their existing EHR.
The lab product has no subscription fee, setup cost or monthly minimum, but Malla charges a platform fee when a lab sells. The inspected page does not publish the fee amount or percentage, so request those terms before calculating your margin.
Who is Malla designed for, and when should I check fit before signing up?
Malla targets functional and holistic practices, including nutritionists, dietitians and health coaches. Confirm credential eligibility and any essential features that are still listed as coming soon before committing.
Read more: Who is Malla designed for, and when should I check fit before signing up?
Malla is designed around functional, holistic, alternative and personalized medicine workflows. Its nutrition page specifically addresses nutritionists, dietitians and health coaches managing evolving protocols, supplements, labs and ongoing client relationships.
The Terms require users to be licensed or credentialed practitioners or authorized practice representatives. If your credentials or scope are unusual, confirm eligibility with support@malla.co. Practices that require an immediately available mobile app or e-prescribing should also check availability before switching: the homepage lists those features as coming soon.
How should I compare Malla with Practice Better?
Compare Malla's functional-medicine workflow, branding and migration support against the specific Practice Better plan you would use. Both advertise business-growth features, so a blanket claim that only Malla supports them would be misleading.
Read more: How should I compare Malla with Practice Better?
Malla's published comparison emphasizes functional and holistic AI, a unified client view, complete client-facing branding and assisted migration. These are Malla's positioning claims, rather than an independent assessment of Practice Better.
Practice Better also offers programs and branding on specified plans, so compare the exact workflow and subscription you need. Its official pricing page lists portal branding under Plus. Malla advertises a $89/month subscription and additional practitioners at $59/month each; assess your total team cost, migration needs and required features before deciding. [Practice Better pricing](https://practicebetter.io/pricing).
Will Malla migrate my records from Practice Better, and what does it cost?
Malla advertises assisted migration for $10 per client. It says most practitioners are set up within a day, but record coverage and timing should be confirmed for your migration.
Read more: Will Malla migrate my records from Practice Better, and what does it cost?
Malla's Practice Better comparison describes Migration as a Service at $10 per client and says its team handles the transfer without manual work from the practitioner. For 100 clients, that published rate would imply a $1,000 migration charge before any separately agreed services or taxes.
Malla says most practitioners are set up within a day, but this is not a guaranteed deadline. Before arranging the move, agree which records will transfer, what export files are needed and how you will check the imported records; the article does not specify those details.
How do I get started with Malla or Labs by Malla?
Choose the practice-management signup or the separate Labs signup, then register with your professional details. Initial account setup and migration of existing records are separate considerations.
Read more: How do I get started with Malla or Labs by Malla?
Start through the Get Started link at https://care.malla.co/signup#account for practice management, or https://labs.malla.co/signup#account for the standalone lab product. The homepage advertises setup in minutes with no payment today; Labs advertises no credit-card requirement.
Use accurate professional and credential information when registering. If you are moving an existing practice, arrange migration with Malla rather than assuming the initial account setup includes record transfer.
How do I create and sell a branded lab panel?
Choose tests, build a panel, customize its ranges and branding, review any AI-drafted interpretation, then share your storefront. Clinical ordering and testing remain with independent providers and laboratories.
Read more: How do I create and sell a branded lab panel?
Malla's documented workflow starts with choosing tests and assembling a panel. You can then set reference ranges, apply your branding and use Malla AI to draft interpretations for review before sharing your offer with clients.
The Labs page also describes a branded storefront, lead capture, built-in marketing and a landing-page builder. Review the panel, its interpretation and sale terms before promoting it. Malla's Terms make clear that independent providers authorize orders and laboratories perform testing; Malla supplies the technology and administrative support.
Can I use Labs by Malla if I do not have an NPI?
An NPI is not required for eligible practitioners using Malla's physician-signing option. Credential, scope-of-practice and consent requirements still apply.
Read more: Can I use Labs by Malla if I do not have an NPI?
Labs by Malla advertises access without an NPI and says eligible practitioners can use physician signing. Its listed audience includes health coaches, nutritionists, naturopaths, functional practitioners and wellness brands.
Eligibility is still conditional. Malla requires accurate credentials and scope-of-practice information, plus the required authorizations and consents. Confirm your eligibility and the ordering workflow with support@malla.co before offering a panel; physician signing is not permission to work outside your professional scope.
Which tests are available, and does Malla offer specialty lab kits?
Malla advertises thousands of biomarkers, including hormone, metabolic and cardiovascular tests. Specialty lab kits are still listed as coming soon.
Read more: Which tests are available, and does Malla offer specialty lab kits?
Malla lists thousands of biomarkers across hormones, metabolism, cardiovascular health, gut health and longevity. Examples include ApoB, LDL cholesterol, triglycerides, TSH, vitamin D and morning cortisol.
Specialty lab kits are marked coming soon. Because the public page provides examples rather than a complete ordering catalog, confirm the exact test, specimen requirements and availability before building an offer around it.
Which states does Labs by Malla support, and is home blood collection included?
Malla describes coverage across nearly all 50 states and includes at-home phlebotomy. Specific state exceptions and local collection availability need confirmation.
Read more: Which states does Labs by Malla support, and is home blood collection included?
The Labs FAQ says Malla's physician network supports practitioners and clients across nearly all 50 states, with exceptions tied to regulations and lab logistics. It does not publish a state-by-state eligibility list.
At-home phlebotomy is listed as included. Confirm coverage for the client's location and selected panel before collecting payment or promising a home draw; the public page does not specify appointment availability or geographic exceptions.
How much can I earn from selling lab panels through Malla?
You can earn on lab orders, but Malla does not publish a standard earnings formula. Its $400 client price and $50 earnings illustration is sample data, not a promised payout.
Read more: How much can I earn from selling lab panels through Malla?
Malla says practitioners can earn on each lab order and that a platform fee applies to storefront sales. The page shows a sample panel with a $400 client price and $50 in practitioner earnings, explicitly identifying those figures as example data.
Those numbers are not a universal payout schedule. Ask for the selected panel's client price, platform fee and payout terms before projecting revenue; the published page does not provide a fee formula or payment timetable.
What can Malla AI help with, and what must I review myself?
Malla AI helps draft protocols and notes and organize or analyze lab information. Every output requires practitioner review; it does not replace clinical judgment.
Read more: What can Malla AI help with, and what must I review myself?
Malla AI supports draft protocols, session notes and analysis or summaries of lab results. The workspace also includes reusable protocol snippets and templates, which can reduce repeated writing.
Treat AI output as a draft: verify factual accuracy, suitability for the individual client and consistency with your professional judgment before using it. Malla's Terms explicitly say AI does not provide diagnoses or treatment recommendations and requires review of every generated output.
Does Malla include telehealth, transcription and client messaging?
Yes. Malla lists integrated Zoom with AI transcription and unlimited sessions and messaging. Confirm Zoom licensing and transcription details during setup.
Read more: Does Malla include telehealth, transcription and client messaging?
Malla includes integrated Zoom sessions with AI transcription alongside unlimited sessions and messaging. These tools support remote appointments and communication between visits within the practice workspace.
The public homepage does not explain recording retention, transcription allowances or whether a separate Zoom subscription is required. Confirm those operational details during setup, and follow the Terms' requirement to obtain the authorizations needed to submit and process client information.
Can I use my own branding and sell courses or packages through Malla?
Yes. Malla advertises a fully branded client portal and storefront, with support for sessions, packages, courses and recurring programs.
Read more: Can I use my own branding and sell courses or packages through Malla?
Malla's comparison article describes complete white-labeling with your logo, colors and client portal, and says clients do not see Malla branding. Its nutrition page also lists a white-labeled storefront for discovery calls, sessions, packages and courses.
You can use these tools to present ongoing programs and educational offers under your practice's identity. The inspected pages do not specify custom-domain setup or detailed checkout fees, so confirm those if they are essential to your launch.
Is Malla HIPAA compliant, and how is client information handled by AI?
Malla states that it is HIPAA compliant and offers a BAA on request. AI features may process client information or PHI under the applicable service, privacy and BAA terms.
Read more: Is Malla HIPAA compliant, and how is client information handled by AI?
Malla states that it is HIPAA compliant and can sign a Business Associate Agreement on request. Ask for the BAA during onboarding if your practice needs one.
Its privacy policy says personal information or PHI may be processed to provide AI features. The Terms say third-party AI vendors are not given rights to use customer data independently beyond providing services to Malla. These statements do not mean that no external provider processes data; review the BAA and privacy terms for your practice's requirements.
How do I cancel Malla, and are subscription fees refundable?
Cancel renewal in account management or by emailing support@malla.co, subject to your agreement. Fees are generally non-refundable, and simply stopping use does not stop billing.
Read more: How do I cancel Malla, and are subscription fees refundable?
Cancel renewal through your online account-management page or email support@malla.co. Check your Customer Agreement first, because it may contain notice requirements or a minimum commitment.
The default Terms describe advance monthly billing with automatic renewal. Fees remain payable even if you do not log in, and they are non-refundable unless your Customer Agreement expressly says otherwise. Stopping use alone does not cancel the subscription.